Privacy policy

PRIVACY POLICY
Last Updated: November 6, 2026

This Privacy Policy explains how the lerelvona online store collects, uses, shares, retains, and safeguards personal information when customers visit https://lerelvona.shop, place orders, or contact customer support.

1. INFORMATION WE COLLECT

Depending on your interactions with our store, we may collect:
- Names, email addresses, and telephone numbers.
- Billing and delivery addresses.
- Order details, transaction records, and purchase history.
- Customer account details where accounts are enabled.
- Customer service correspondence and return inquiries.
- IP addresses, browser information, device characteristics, and website interaction data.

Complete payment card credentials are handled by authorized payment service providers. We receive the transaction details needed to administer purchases and refunds.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:
- Process payments and fulfill purchases.
- Arrange packaging, shipping, and delivery.
- Provide order confirmations and tracking information.
- Manage cancellations, exchanges, returns, and refunds.
- Respond to customer service inquiries.
- Prevent fraud and protect website security.
- Improve store operations and customer experiences.
- Send marketing communications where legally permitted.
- Meet relevant accounting, tax, and legal obligations.

3. LEGAL BASES FOR PROCESSING

Where applicable data protection laws require a legal basis, processing may rely on performance of a contract, compliance with legal obligations, legitimate interests, or consent.

4. COOKIES AND TRACKING TECHNOLOGIES

Essential cookies may support shopping carts, checkout functions, security, and saved preferences.

Optional analytics, advertising, or personalization technologies may be used if configured.

Where legally required, consent will be requested before non-essential tracking is activated.

Customers may manage available choices through website privacy controls or browser settings.

5. SHARING INFORMATION

We may share necessary information with Shopify, authorized payment processors, fulfillment partners, shipping carriers, customer support services, fraud prevention providers, and configured analytics or advertising vendors.

Information may also be disclosed when legally required.

6. SHOPIFY PLATFORM

Our online store uses Shopify's e-commerce infrastructure.

Shopify may process personal information to provide commerce services and for purposes described in its applicable privacy notices.

Additional information is available at https://www.shopify.com/legal/privacy.

7. INTERNATIONAL DATA TRANSFERS

Personal information may be processed outside the customer's country of residence.

Where required, appropriate safeguards will apply to international transfers.

8. DATA SECURITY

We use reasonable technical and organizational measures intended to protect personal information against unauthorized access, loss, alteration, and disclosure.

No internet-based service can guarantee absolute security.

9. DATA RETENTION

Personal information is retained as long as reasonably necessary to administer orders, provide customer support, prevent fraud, maintain required records, and comply with legal obligations.

10. YOUR PRIVACY RIGHTS

Depending on applicable law, customers may have rights to access, correct, delete, restrict, or transfer qualifying personal information.

Customers may also object to certain processing, withdraw consent, or opt out of specified advertising-related uses.

Identity verification may be required for some requests.

11. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional rights where relevant state privacy laws apply to the actual store operator.

12. UNITED KINGDOM PRIVACY RIGHTS

UK customers may have rights under the UK GDPR and related data protection legislation.

Eligible individuals may submit complaints to the UK Information Commissioner's Office.

13. MARKETING COMMUNICATIONS

Customers may unsubscribe from promotional emails using the instructions in those messages or by contacting customer support.

Necessary order-related communications may continue.

14. CHILDREN'S PRIVACY

Our store is not directed toward children making independent purchases.

We do not knowingly collect children's personal information contrary to applicable law.

15. POLICY UPDATES

We may revise this policy when our operations, technology, service providers, or legal requirements change.

Updated versions will be published on our website.

16. PRIVACY CONTACT

Store Name: lerelvona
Website: https://lerelvona.shop
Customer Service Email: davidoumarco@outlook.com

Before publication, the actual data controller's verified legal name and authorized business address must be added. This draft must be checked against the store's real cookies, tracking technologies, service providers, marketing integrations, and retention practices.