Shipping policy
SHIPPING POLICY
Last Updated: November 6, 2026
Thank you for shopping at lerelvona. This Shipping Policy explains order processing, delivery estimates, shipping charges, tracking assistance, and procedures for missing parcels.
1. ORDER PROCESSING
Orders are generally processed within 2–3 business days after payment confirmation.
Business days exclude weekends and US public holidays.
Processing includes payment verification, preparation, packaging, and handover to the shipping carrier.
2. DELIVERY ESTIMATES
Estimated shipping transit is 20–45 calendar days after dispatch.
The separate 2–3-business-day processing period is additional to this transit estimate.
Delivery times are estimates rather than guaranteed arrival dates. Customs procedures, carrier disruptions, severe weather, public holidays, and other circumstances may affect delivery.
3. SHIPPING DESTINATIONS
We primarily serve customers in the United States and United Kingdom.
Available delivery destinations are displayed at checkout.
4. SHIPPING CHARGES
Orders with a merchandise subtotal strictly greater than $30 USD qualify for free standard shipping.
For orders of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.
No undisclosed delivery charges will be added after checkout.
5. TAXES AND CUSTOMS
Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total disclosed at checkout.
Where applicable, the seller will arrange or cover these charges.
Sales taxes, VAT, and import obligations will be handled in accordance with relevant laws.
6. ORDER TRACKING
Tracking details may become available after dispatch.
To request an available tracking number or shipment update, email davidoumarco@outlook.com with your order number and the email address used at checkout.
Our customer service team will assist with available tracking information.
7. SHIPPING DELAYS
Carrier interruptions, customs inspections, severe weather, public holidays, or inaccurate delivery details may cause delays.
If your order is late, contact customer support.
For UK purchases, the extended delivery period must be clearly disclosed and agreed before payment confirmation.
Mandatory legal remedies for late or undelivered goods remain unaffected.
8. LOST OR MISSING PARCELS
If a parcel is missing or confirmed lost in transit, email davidoumarco@outlook.com with your order information.
We will investigate with the shipping carrier and arrange a replacement at no additional cost or an appropriate refund under applicable consumer protection laws.
9. DELIVERY ADDRESS CORRECTIONS
Please verify your delivery address before completing an order.
Contact us promptly if a correction is needed. Changes may not be possible after dispatch.
10. MULTIPLE SHIPMENTS
Some orders may arrive in separate packages.
No additional delivery charge will be imposed solely because an order is divided into multiple shipments.
11. SHIPPING CONTACT
Store Name: lerelvona
Website: https://lerelvona.shop
Customer Service Email: davidoumarco@outlook.com